Effective Date: [Insert Effective Date]
At Jyoti Luxe, every piece of jewellery is thoughtfully handcrafted and undergoes a thorough quality inspection before it is carefully packaged and dispatched. We are committed to delivering products that meet our high standards of craftsmanship and quality.
This Refund Policy outlines the circumstances under which refunds may be issued. By placing an order on www.jyotiluxe.com, you agree to the terms set forth below.
1. Eligibility for Refunds
We offer returns on eligible products within 3 days from the date of delivery.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be returned with original packaging, tags, and accessories
- The return request must be raised within 3 calendar days of delivery
- Proof of purchase/order confirmation must be provided
Jyoti Luxe reserves the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or discounted products
- Customized or personalized jewellery
- Products damaged due to misuse, improper handling, or normal wear and tear
- Items returned without original packaging
For hygiene and quality assurance purposes, certain categories may also be marked as non-returnable on the product page.
3. Damaged, Defective, or Incorrect Products
If you receive:
- a damaged product,
- a defective item,
- or the wrong product,
please contact us within 48 hours of delivery at:
Email: care@jyotiluxe.com
WhatsApp: +91 8698582110
To process such requests, customers must provide:
- clear unboxing video evidence,
- images of the product,
- and order details.
Without proper unboxing video evidence, Jyoti Luxe may not be able to process claims related to damage, defects, or missing items.
4. Return Shipping
If the Return is Due to:
- Manufacturing defect,
- Damaged product
- Incorrect item:
Jyoti Luxe will bear the return shipping cost after verification.
If the Return is Due to:
- change of mind,
- dislike of product,
- incorrect order placed by customer,
- or any non-defective reason,
return shipping charges may be applicable and deducted from the refund amount, where permitted.
5. Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method used during checkout.
- Refund timelines may vary depending on banks and payment providers.
Estimated refund processing time:
5–10 business days after approval.
6. Cash on Delivery (COD) Orders
For eligible COD returns:
- Refunds may be processed via bank transfer, UPI, or another approved method after verification.
Customers may be required to provide bank account or UPI details for processing.
7. Cancellation Policy
Orders can only be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests may not be accepted.
To request cancellation, contact:
care@jyotiluxe.com
8. Exchange Policy
Currently, Jyoti Luxe may offer exchanges only in specific cases such as:
- defective items,
- incorrect products,
- or approved replacement requests.
Exchange approval is subject to product availability and internal verification.
9. Product Care Disclaimer
Jyoti Luxe products are designed with high quality, however, product longevity may vary based on:
- usage,
- storage,
- exposure to chemicals,
- perfumes,
- sweat,
- and environmental conditions.
Natural wear over time is not considered a manufacturing defect.
10. Shipping Timelines
Estimated delivery timelines:
- India: 3–8 business days
- Other Locations: 7–14 business days
Delays caused by:
- courier partners,
- weather conditions,
- public holidays,
- or unforeseen circumstances
may affect delivery timelines.
3. Refund Request Timeline
To be eligible for a refund, you must notify Jyoti Luxe within 3 calendar days of receiving your order.
Refund requests submitted after this period may not be accepted.
To initiate a refund request, please contact us:
Email: care@jyotiluxe.com
Phone / WhatsApp: +91 8698582110
Please include:
- Order Number
- Full Name
- Registered Email Address
- Contact Number
- A detailed description of the issue
- Clear photographs of the product
- The mandatory unboxing video (see Section 3)
3. Mandatory Unboxing Video
To protect both our customers and our business against fraudulent claims, an uninterrupted unboxing video is mandatory for all refund requests related to damaged or incorrect products.
The video must:
- Begin before opening the shipping package.
- Clearly display the shipping label.
- Show the package being opened without any cuts or edits.
- Clearly capture the condition of the product upon opening.
Refund claims submitted without a valid unboxing video may be declined.
4. Verification Process
Upon receiving your request, our Quality Assurance Team will review the information provided.
We may request additional photographs or information if necessary.
Verification is generally completed within 2–3 business days.
Jyoti Luxe reserves the right to approve or reject refund requests based on the outcome of this verification.
5. Return of the Product
Where applicable, customers may be required to return the product before a refund is processed.
Return instructions will be provided by our customer support team after the claim has been approved.
Please do not return any product without prior authorisation from Jyoti Luxe.
6. Return Shipping Charges
If your refund request is approved because:
- the wrong product was delivered, or
- the product was delivered in a damaged condition,
Jyoti Luxe will bear the reasonable return shipping cost.
Depending on your location, we may:
- Arrange a courier pickup, or
- Reimburse approved return shipping charges after receiving valid proof of payment.
7. Refund Method
Approved refunds will be issued to the original payment method used during the purchase.
We do not issue refunds through alternative payment methods unless required by applicable law.
8. Refund Processing Time
Once the returned product has been received (where applicable) and successfully inspected, your refund will be initiated.
Refunds are generally processed within 7–10 business days.
The time required for the refunded amount to appear in your account depends on your bank, card issuer, or payment service provider.
9. Charges That Are Not Refundable
Unless the refund is approved due to an error on our part, the following charges are non-refundable:
- Cash on Delivery (COD) charges, where applicable.
- Express shipping charges.
- Customs duties, import taxes, VAT, GST, or similar charges imposed by the destination country.
- Government levies or statutory fees.
10. Situations Where Refunds Will Not Be Approved
Refunds will not be granted under the following circumstances:
- Change of mind after purchase.
- Personal preference regarding colour, design, size, or style.
- Incorrect product selection made by the customer.
- Products that have been used, worn, altered, damaged after delivery, or improperly stored.
- Minor handcrafted variations in finish, polish, texture, or stone placement.
- Differences in appearance caused by lighting, photography, or screen settings.
- Claims submitted after the 3-day reporting period.
- Claims submitted without the mandatory unboxing video.
- Fraudulent or misleading claims.
11. Handmade Jewellery Disclaimer
Every Jyoti Luxe jewellery piece is handcrafted.
Slight variations in:
- Stone placement
- Finish
- Texture
- Polish
- Colour tone
are natural characteristics of handcrafted jewellery and should not be considered manufacturing defects or grounds for a refund.
These subtle variations contribute to the uniqueness and authenticity of each piece.
12. International Orders
For international orders shipped to the United States or Australia:
- Customers are responsible for paying any applicable customs duties, import taxes, VAT, GST, or other local government charges in advance, where required.
- Refunds will not include customs duties, taxes, or government fees that have already been paid to local authorities.
- Approved refunds will be processed in accordance with this Refund Policy.
13. Fraud Prevention
Jyoti Luxe reserves the right to reject any refund request if:
- False information has been provided.
- Evidence has been altered or manipulated.
- The product has been intentionally damaged.
- The verification process cannot be completed satisfactorily.
- The claim is determined to be fraudulent or abusive.
These measures help ensure a fair and transparent experience for all customers.
14. Limitation of Liability
The maximum liability of Jyoti Luxe with respect to any approved refund shall not exceed the amount paid by the customer for the affected product.
Jyoti Luxe shall not be liable for indirect, incidental, special, or consequential damages arising from the purchase or use of its products.
15. Contact Us
If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:
Jyoti Luxe
A381, Pocket A
Sarita Vihar
New Delhi, Delhi – 110076
India
Email: care@jyotiluxe.com
Phone / WhatsApp: +91 8698582110
Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST
Refund Policy at a Glance
| Topic | Details |
|---|---|
| Refund Eligibility | Damaged or incorrect product only |
| Refund Request Window | Within 3 days of delivery |
| Unboxing Video | Mandatory |
| Verification Time | 2–3 business days |
| Refund Method | Original payment method |
| Refund Processing | 7–10 business days after approval |
| Return Shipping | Paid by Jyoti Luxe for approved claims |
| Warranty | Not offered |