Return, Refund & Exchange Policy

Effective Date: [Insert Effective Date]

At Jyoti Luxe, we are committed to delivering handcrafted jewellery of exceptional quality. Every piece is carefully inspected before dispatch to ensure it reaches you in perfect condition.

As our jewellery is handcrafted and undergoes strict quality checks, we maintain a limited Return, Refund & Exchange Policy to protect both our customers and our business.

By placing an order on www.jyotiluxe.com, you agree to the terms outlined below.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only in the following situations:

  • You receive a damaged product during transit.
  • You receive an incorrect product that does not match your order.

We do not accept returns or exchanges for any other reason.

2. Non-Returnable & Non-Exchangeable Situations

Returns, refunds, or exchanges will not be accepted for:

  • Change of mind after purchase.
  • Personal preference regarding colour, size, design, or style.
  • Incorrect product selection by the customer.
  • Products showing signs of wear, damage, misuse, or alteration after delivery.
  • Requests made after the eligible return period.
  • Minor handcrafted variations in colour, polish, texture, stone placement, or finish.
  • Differences caused by screen resolution, lighting, or photography.
  • Products purchased during clearance or final sale promotions (if applicable).

3. Return & Exchange Request Timeline

Any request for a return or exchange must be submitted within 3 calendar days from the date of delivery.

Requests received after this period may not be eligible.

To initiate a request, please contact us:

Email: care@jyotiluxe.com

Phone / WhatsApp: +91 8698582110

Please include:

  • Order Number
  • Customer Name
  • Registered Email Address
  • Contact Number
  • Clear photographs of the product
  • Description of the issue

4. Mandatory Unboxing Video

To ensure a fair and transparent claim process, an uninterrupted unboxing video is mandatory for all damaged or incorrect product claims.

The video must:

  • Start before opening the shipping package.
  • Clearly show the shipping label.
  • Show the entire unboxing process without any cuts or pauses.
  • Clearly display the product and the reported issue.

Claims submitted without a valid unboxing video may not be approved.

5. Verification Process

Once we receive your request, our Quality Assurance Team will review the submitted information.

Additional photographs or videos may be requested if required.

Verification generally takes 2–3 business days.

6. Return Shipping

If your claim is approved because the product is damaged or incorrect:

  • Jyoti Luxe will bear the return shipping cost.
  • We may arrange a pickup through one of our logistics partners or provide instructions for returning the product.
  • Please do not return any product without receiving confirmation from our customer support team.

7. Exchange Policy

If your request is approved and the product is available, we will gladly replace it with the same item.

If the same product is unavailable, we may offer:

  • A similar product of equal value, subject to your approval, or
  • A full refund to the original payment method.

Exchanges are offered only for eligible damaged or incorrect products.

We do not offer exchanges for changes in design preference, size, or personal choice.

8. Refund Policy

If a refund is approved:

  • The refund will be processed to the original payment method used for the purchase.
  • Refunds are initiated after the returned product has been received and successfully inspected by our Quality Assurance Team.
  • Refunds are generally processed within 7–10 business days.
  • The actual credit timeline may vary depending on your bank or payment provider.

Shipping charges, Cash on Delivery charges (if applicable), customs duties, taxes, or other service charges are non-refundable unless the return is due to an error on our part.

9. Handmade Jewellery Disclaimer

Every Jyoti Luxe piece is handcrafted by skilled artisans.

As a result, slight variations in:

  • Stone placement
  • Finish
  • Texture
  • Polish
  • Colour tone

are natural characteristics of handcrafted jewellery and should not be considered manufacturing defects.

These variations make each piece unique.

10. International Orders

We currently ship to India, the United States, and Australia.

For international orders:

  • Customers are responsible for any customs duties, import taxes, VAT, or other local government charges applicable in the destination country.
  • International shipping timelines may vary due to customs clearance and local courier services.
  • Approved returns for damaged or incorrect products will be handled on a case-by-case basis, considering the destination and shipping feasibility.

11. Fraud Prevention

Jyoti Luxe reserves the right to reject any return, exchange, or refund request if:

  • False or misleading information is provided.
  • Evidence of tampering or misuse is found.
  • The mandatory verification requirements are not met.
  • The claim is determined to be fraudulent or abusive.

This policy is in place to protect the interests of all our customers.

12. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Jyoti Luxe

A381, Pocket A

Sarita Vihar

New Delhi, Delhi – 110076

India

Email: care@jyotiluxe.com

Phone / WhatsApp: +91 8698582110

Business Hours:

Monday to Saturday

10:00 AM – 6:00 PM IST

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