Effective Date: [Insert Effective Date]
Thank you for choosing Jyoti Luxe.
Every piece of jewellery is thoughtfully handcrafted and carefully inspected before it is beautifully packaged and shipped. We are committed to delivering your order safely and efficiently, ensuring a premium shopping experience from the moment you place your order until it arrives at your doorstep.
By placing an order on www.jyotiluxe.com, you agree to the terms outlined in this Shipping & Delivery Policy.
1. Order Processing
All orders are processed within 1–2 business days after successful payment confirmation.
Orders are processed only on business days:
Monday – Saturday
10:00 AM – 6:00 PM IST
Orders placed on Sundays or public holidays will be processed on the next business day.
During festive seasons, promotional events, or periods of high order volume, processing times may be slightly longer. We appreciate your patience during such periods.
2. Shipping Destinations
Jyoti Luxe currently ships to:
- India
- United States of America (USA)
- Australia
We are continually expanding our delivery network and may add additional countries in the future.
3. Delivery Timelines
Delivery timelines begin after your order has been dispatched.
India
Metro Cities
Estimated Delivery:
3–5 Business Days
Other Locations
Estimated Delivery:
5–8 Business Days
International Orders
United States
Estimated Delivery:
7–14 Business Days
Australia
Estimated Delivery:
7–14 Business Days
Please note that customs clearance procedures or local courier operations may occasionally extend delivery timelines.
4. Shipping Partners
To ensure reliable delivery, Jyoti Luxe works with trusted logistics partners, including:
- Shiprocket
- Delhivery
- Blue Dart
- Other reputed courier providers, depending on the destination
The courier partner is selected based on your delivery location and service availability.
5. Order Tracking
Once your order has been dispatched, you will receive tracking details via:
- SMS (where applicable)
- WhatsApp (where applicable)
You can use the tracking number to monitor the progress of your shipment.
6. Shipping Charges
Shipping charges, if applicable, will be clearly displayed during checkout before payment.
From time to time, Jyoti Luxe may offer complimentary shipping on selected orders, promotional campaigns, or minimum purchase values.
Any such offers will be communicated on the website and are subject to the applicable terms.
7. Cash on Delivery (COD)
Cash on Delivery (COD) is available for most eligible locations within India, subject to courier service availability.
Jyoti Luxe reserves the right to:
- Disable COD for selected PIN codes.
- Limit COD availability for high-value orders.
- Contact customers for order verification before dispatch.
If a COD order cannot be verified, we reserve the right to cancel the order.
8. Delivery Attempts
Our courier partners will generally make multiple delivery attempts before returning the shipment.
If the shipment is returned due to:
- Incorrect address provided by the customer
- Customer unavailable after repeated attempts
- Refusal to accept delivery
Jyoti Luxe reserves the right to:
- Cancel the order, or
- Charge additional shipping costs for re-dispatch.
9. Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Please ensure that the following details are correct before placing your order:
- Full Name
- Complete Shipping Address
- Landmark (if applicable)
- Postal / ZIP Code
- Mobile Number
- Email Address
Jyoti Luxe will not be responsible for delays or failed deliveries caused by incorrect or incomplete information.
10. Delays Beyond Our Control
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Government restrictions
- Customs inspections
- Security checks
- Industrial strikes
- Force majeure events
Such delays do not constitute grounds for cancellation, compensation, or refund.
11. International Customs & Import Duties
For international shipments, customs duties, import taxes, VAT, GST, or other local government charges may apply depending on the destination country.
These charges are:
- Determined by the customs authorities of the destination country.
- The responsibility of the customer unless otherwise specified.
Jyoti Luxe has no control over these charges and cannot estimate their amount.
12. Damaged Packages
If your package appears damaged at the time of delivery:
- Photograph the package before opening it.
- Record a complete, uninterrupted unboxing video.
- Contact our customer support immediately.
Prompt reporting helps us investigate and resolve the issue efficiently.
13. Delivery Confirmation
Once a shipment has been marked as delivered by the courier partner to the address provided during checkout, the order will be considered successfully delivered.
Jyoti Luxe cannot be held responsible for loss or theft occurring after confirmed delivery.
14. Failed Deliveries
If an order is returned to us because of:
- Incorrect address
- Repeated unsuccessful delivery attempts
- Customer refusal
- Non-collection
The customer may be required to pay the applicable shipping charges before the order can be re-dispatched.
15. Contact Us
If you have any questions regarding shipping or delivery, our customer support team will be happy to assist you.
Jyoti Luxe
A381, Pocket A
Sarita Vihar
New Delhi, Delhi – 110076
India
Email: care@jyotiluxe.com
Phone / WhatsApp: +91 8698582110
Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST
Shipping Policy at a Glance
| Topic | Details |
|---|---|
| Order Processing | 1–2 Business Days |
| India Metro Delivery | 3–5 Business Days |
| India Other Locations | 5–8 Business Days |
| USA Delivery | 7–14 Business Days |
| Australia Delivery | 7–14 Business Days |
| Shipping Partners | Shiprocket, Delhivery, Blue Dart & other trusted logistics partners |
| Cash on Delivery | Available for most eligible locations in India |
| Order Tracking | Email, SMS and/or WhatsApp after dispatch |
| International Duties | Payable by the customer if applicable |