Terms and Conditions

Effective Date: 1st July 2026

Welcome to Jyoti Luxe (“Jyoti Luxe”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of www.jyotiluxe.com (the “Website”), including all purchases, services, content, and features made available through the Website.

By accessing or using this Website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use this Website.

1. Business Information

Business Name: Jyoti Luxe

Registered Address:

A381, Pocket A

Sarita Vihar

New Delhi, Delhi – 110076

India

Website: www.jyotiluxe.com

Email: care@jyotiluxe.com

Phone / WhatsApp: +91 8698582110

2. Eligibility

To use this Website or place an order, you must:

  • Be at least 18 years of age, or
  • Use the Website under the supervision of a parent or legal guardian.

By placing an order, you represent that you have the legal capacity to enter into a binding agreement.

3. Acceptance of Orders

Submitting an order does not constitute acceptance of that order by Jyoti Luxe.

We reserve the right to:

  • Accept or reject any order.
  • Cancel an order before dispatch.
  • Verify customer identity.
  • Request additional information before processing.
  • Limit order quantities.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.

4. Product Information

Every effort is made to ensure that product descriptions, specifications, and images are accurate.

However:

  • Colours may vary due to screen settings and lighting.
  • Handmade products may have slight variations in texture, polish, stone placement, or finish.
  • These natural variations are not considered defects.

5. Handmade Jewellery

All Jyoti Luxe jewellery is handcrafted.

Minor variations between products are part of the handcrafted process and contribute to the uniqueness of each piece.

These variations shall not be treated as manufacturing defects or grounds for return.

6. Pricing

All prices displayed on the Website are subject to change without prior notice.

Prices include applicable taxes unless otherwise stated.

Shipping charges, customs duties, and other applicable fees (where relevant) will be displayed during checkout or become the responsibility of the customer as applicable.

7. Payments

We currently accept payments through:

  • Shiprocket Checkout
  • Razorpay
  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (for eligible locations)

All payment transactions are processed by secure third-party payment providers.

Jyoti Luxe does not store your complete payment credentials.

8. Cash on Delivery (COD)

Cash on Delivery is available only for eligible locations within India.

We reserve the right to:

  • Decline COD for specific PIN codes.
  • Disable COD for selected products or order values.
  • Contact customers for order verification.
  • Cancel unverified COD orders.

Repeated refusal to accept COD orders may result in future COD restrictions.

9. Shipping & Delivery

Shipping timelines provided on the Website are estimates only.

Actual delivery may be affected by:

  • Weather conditions
  • Courier delays
  • Customs clearance
  • Public holidays
  • Force majeure events
  • Government restrictions

Jyoti Luxe shall not be liable for delays beyond its reasonable control.

For complete details, please refer to our Shipping & Delivery Policy.

10. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed exclusively by our Return, Refund & Exchange Policy.

By placing an order, you acknowledge and agree to those terms.

11. International Orders

Customers outside India are responsible for:

  • Customs duties
  • Import taxes
  • VAT or GST
  • Local governmental charges
  • Customs documentation requirements

Jyoti Luxe is not responsible for delays caused by customs authorities.

12. Customer Accounts

Customers may create an account to enhance their shopping experience.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting access to your account.
  • Ensuring that information provided is accurate and up to date.

Jyoti Luxe reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.

13. Product Reviews

Customers may submit:

  • Ratings
  • Reviews
  • Photographs
  • Testimonials

By submitting such content, you grant Jyoti Luxe a worldwide, non-exclusive, royalty-free licence to use, display, reproduce, adapt, and publish the content for marketing, promotional, and business purposes.

We reserve the right to remove any content that is false, misleading, offensive, defamatory, unlawful, or infringes the rights of others.

14. Promotional Offers

From time to time, Jyoti Luxe may offer:

  • Discount codes
  • Promotional campaigns
  • Seasonal offers
  • Complimentary gifts
  • Free shipping offers

Unless otherwise stated:

  • Offers cannot be combined.
  • Offers cannot be exchanged for cash.
  • Offers may be modified or withdrawn without prior notice.
  • Misuse of promotional offers may result in cancellation of the order.

15. Intellectual Property

All content available on this Website, including but not limited to:

  • Brand name
  • Logo
  • Product designs
  • Product photographs
  • Videos
  • Graphics
  • Text
  • Layout
  • Icons
  • Website design

is owned by or licensed to Jyoti Luxe and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

16. Prohibited Activities

You agree not to:

  • Use the Website for unlawful purposes.
  • Interfere with Website functionality.
  • Attempt unauthorised access to our systems.
  • Introduce viruses or malicious software.
  • Use automated tools to scrape or copy Website content.
  • Impersonate another individual or entity.
  • Submit false or misleading information.

17. Limitation of Liability

To the fullest extent permitted by law, Jyoti Luxe shall not be liable for:

  • Indirect or consequential damages.
  • Loss of profits or business opportunities.
  • Delays caused by third parties.
  • Internet interruptions.
  • Misuse of products.
  • Allergic reactions arising from individual sensitivities.
  • Damage caused by improper care, storage, or handling after delivery.

Our total liability shall not exceed the purchase price paid for the relevant product.

18. Force Majeure

Jyoti Luxe shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Pandemics
  • Government actions
  • War
  • Civil unrest
  • Labour disputes
  • Transportation disruptions
  • Power failures

19. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

20. Changes to These Terms

Jyoti Luxe reserves the right to update or modify these Terms at any time.

Updated Terms will be published on this page with the revised Effective Date.

Continued use of the Website after changes constitutes acceptance of the updated Terms.

21. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or the use of this Website shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

22. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Jyoti Luxe

A381, Pocket A

Sarita Vihar

New Delhi, Delhi – 110076

India

Email: care@jyotiluxe.com

Phone / WhatsApp: +91 8698582110

Business Hours:

Monday to Saturday

10:00 AM – 6:00 PM IST

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